5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not because of a lack of continuing quality management processes.
Safety guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, then you can see whether they do their jobs by looking at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it is important to implement a method of verification and quality management to make sure that problems associated with the deficiency of doing these jobs don’t begin to happen.
In this article we will talk five (5) simple actions to improving your security guard service and attaining everything you imagine as your perfect building site security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is among these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security company and inquire does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display if the guard is a good fit for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal on what to expect from this shield and it gives you an opportunity to ask a different shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double bank?
Determine the answer to each of these questions and be certain that they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not important and they begin to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your property. These monitoring systems permit the security guard company to monitor the time and log the action of the guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not really a security guard company. If so, your audit is sure to turn up problems with your current security guard company.